Complain dating sites
A reader contacted Tech Crunch after his account was hacked.
The reader, who did not want to be named, said the hacker broke in and changed his password, locking him out of his account.
“Protecting consumers is a shared responsibility and the ACCC will continue its previous work with industry to develop best practice guidelines and identify ways to protect consumers from romance scams.” Dating websites – Important consumer tips: Background The ICPEN Sweep is in its 16th year.
ICPEN is made up of consumer protection authorities from over 50 countries and its main objective is to: protect consumers’ interests around the world, share information about cross-border commercial activities that may affect consumer welfare, and encourage global cooperation among law enforcement agencies.
Worse, they changed his email address on file, preventing him from resetting his password.
“If a ‘free’ offer isn’t really free, pricing isn’t clear, or a contract is easy to sign up to but hard to get out of, then we will find it,” Ms Rickard said.“Online dating sites have proven to be a popular forum to meet someone special and we’re reminding this booming industry to treat customers in a fair and transparent manner.” The ACCC is concerned that some online dating service providers may be offering ‘free’ trials that hide within the fine print that people are actually being signed up to an ongoing contract.The ACCC has also received reports of some online dating services signing people up to long-term fixed contracts with onerous or restrictive cancellation clauses.The ACCC will also be sweeping these sites to look at what measures they have in place to protect consumers against scammers, as part of its Scams Disruption Project.“Unfortunately the ACCC continues to hear the devastating impact of dating and romance scams, with over million reported in financial losses and nearly 1700 complaints already this year,” Ms Rickard said.